The terms in this section (“Q-SYS Reflect Privacy Terms”) apply SOLELY to your use of the QSC Q-SYS Reflect Enterprise Manager Service (the “Subscription Services”) as a User of QSC (QSC, LLC and our affiliates), including the use of our associated applications. Terms not otherwise defined herein shall have the meaning as set forth in the Master Subscription Agreement (the “Agreement”).
These Privacy Terms apply when QSC processes personal information received from or generated by a User on behalf of such User, including without limitation data from devices connected to or monitored using the Subscription Services, as a processor in the course of providing Subscription Services to the User pursuant to the Agreement. These terms do not apply to any information or data collected by QSC as a controller for other purposes, such as information collected on our websites or through other channels for marketing purposes. That information or data is covered by the privacy terms in the above sections of this Privacy Notice.
QSC processes personal information under the direction of our User and has no direct control or ownership of the personal information we process. Users are responsible and liable for complying with any regulations or laws applicable to transferring the data to QSC for processing purposes.
At times, QSC may process, for its own purposes and independent from the User, for the purposes specified in Section 1 below, personal information which has been disclosed to it by the User during QSC providing the Subscription Service to the User or that is generated by or related to User’s usage of the Subscription Services. This includes, but is not limited to, data and information from Q-SYS Cores and Q-SYS and third party peripherals connected to, monitored, or managed, using the Subscription Services such as: system and peripheral logs such as syslogs and event and licensing logs; operating system metrics such as CPU load and memory and file system usage; design summary information such as an inventory of connected devices and software components and plugins used; and device and sensor telemetry such as temperatures, fans speeds, ethernet statistics, and loading conditions. QSC may indirectly collect through our customers’ information regarding our end Users, which includes, without limitation, navigational data, email data, system usage data, application integration data, contact information, and other electronic data submitted, stored, sent or received by such Users.
In the event of a conflict between the Q-SYS Reflect Privacy Terms and the Agreement (including any Data Protection Addendum between the parties) the terms of the Agreement will control.
We periodically update the Q-SYS Reflect Privacy Terms. We will post any changes on this page and, if the changes are significant, we will provide an update through the portal and other appropriate means. While we will notify you of any material changes to the Q-SYS Reflect Privacy Terms prior to the changes’ becoming effective, we encourage you to review these terms periodically. We will also keep prior versions of the Q-SYS Reflect Privacy Terms in an archive for your review.
Use of the Subscription Services
The Q-SYS Reflect Subscription Services
The information added to the Subscription Services, either by site visitors providing their contact information or when a Subscription Services user adds the information, is stored and managed on our service providers’ servers. QSC provides the Subscription Services to Users directly and through authorized third-party channels.
Use by QSC
We use the information collected through our Subscription Services by our Users and other data and information related to customer or User use of the Subscription Services, including from connected or monitored devices, for the following purposes: to provide the Subscription Services (which may include, among other things, the detection, prevention and resolution of security and technical issues); to respond to customer support requests; to evaluate interest in, and to develop, enhance, improve, and analyze the performance and/or condition of our products and services; to examine and understand trends, to better market and advertise our products and services; to troubleshoot and localize our products and services; and otherwise to fulfill the obligations under the Agreement. Information that we collect and manage using the Subscription Services for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Notice.
Use of Third Parties
When Users authorize a third party to access the Subscription Services on their behalf, those parties may collect User information. QSC has no control over the collection, storage, or use of information by these third party providers and is not responsible for their data handling practices or compliance with applicable privacy laws. Use of third party services is subject to each provider’s privacy notice, and QSC encourages Users to review these notices carefully.
Data Subject Requests
If you are a User, prospect, or otherwise interact with one of our User and would no longer like to be contacted by one of our User that use our Subscription Services, please contact the User with which you directly interact. If you want to access, correct, amend, or delete data controlled by a QSC User, you should direct your query to the User (the data controller).
You may request the deletion of your QSC account or Subscription Services by sending a request to privacy@QSC.com.
If you are seeking to exercise your data subject access rights for the data QSC processes as a controller, please see the general Privacy Policy terms above.
Data Retention
The data the User collects as part of its use of the Subscription Services is retained according to the relevant agreements between the User and QSC. Personal information is retained for at least as long as the User remains active. Customer data is deleted upon the User’s written request or after an established period following the termination of all customer agreements. Personal information may be deleted after a User’s paid subscription ends.